Good Life respects your privacy and is committed to treating any information that we obtain about you with as much care as possible and in a manner compliant with all applicable data protection legislation including the EU General Data Protection Regulation 2016/679 (“GDPR”) and any national implementing laws (collectively “Data Protection Legislation”), on how we collect, use and protect your personal data. This means that we will not process personal data without a lawful basis, for example the individual whose details we are processing has consented to this happening, or we have a contractual right to do so.
Good Life Plus PLC is a company incorporated in England and Wales. Our registered office address is 6 Heddon Street, London, England, W1B 4BT and our registered number is 12403380. We own and operate goodlifeplus.co.uk and other related sites (our “Websites”).
This document is our data promise to you. Please read it carefully. Among other things, it explains:
- what personal data we may collect about you in connection with: (i) providing you with our services including entry into a promotion; (ii) your online interaction with us (including via our Website, email or social media channels); (iii) our in-person interactions with you and (iv) any other related or ancillary channels (collectively, the “Channels“);
- how we collect, store, disclose, transfer, protect and otherwise process that information and for what purposes; and
- other important information, such as the lawful bases by which we process your personal data, how long we might retain your personal data, and the rights and choices you have in relation to personal data we hold about you.
This Policy is effective from 21/09/2024.
The Personal Data We Process:
We collect personal data about you through the Channels when you:
- access and use our Website (including by way of cookies) and via a form you complete on our Website;
- enter a promotion, subscribe for other services or special events;
- contact us directly on Facebook messenger;
- request technical support or other customer care support;
- contact us (whether in writing, by email, by telephone or otherwise);
- post content on our social media pages; or
- otherwise interact with us through any other digital channels.
What Personal Data We Collect:
- If you leave comments on the Website, we collect the data shown in the comments form, and your IP address and browser user agent string to help spam detection.
- Any data you provide to us voluntarily such as email address, phone number and other details when signing up to our service. Upon account creation, you may provide additional address information so that we can process payments. We will only have access to encrypted payments details and never be able to see any card or account information/details
The Type of Personal Data We Process May Include:
- information obtained through the use of cookies when you use the Website;
- your first and last name, email address, postal address, telephone number and other information provided by you;
- Payment (such as debit/credit card) information you use to pay for a membership is processed only to the extent, and for the duration, necessary to enable our third-party payment processors to process the relevant payment. No such payment information is retained or stored by us.
How We Use Your Personal Data:
We will only use your personal data for the purpose we received it. We use the information we collect, in our role as data controller, to meet our legal obligations, provide services to you and to understand your needs. This could be personal data from members and employees so that we can:
- Comply with any legal and regulatory obligations.
- Provide you with access to our Website and services.
- Maintain, analyse, customize, and improve your experience on our Website.
- Communicate with you, telephonically, by email or via social media.
- Marketing our services to you with your consent.
- Develop and improve our services through knowledge of what is used by you and how you use it.
- Administer promotions we may be running.
- Protect the security and integrity of our website and other sites or apps and our business.
Additionally, we may also use your information and if required, share it, when:
- Investigating complaints.
- Complying with our legal, regulatory, and corporate governance obligations.
- Ensuring business policies are adhered to such as policies covering email and internet use, to help protect you, our sites and apps, our company, our suppliers, our customers and consumers.
- Detecting and preventing fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
- Checking references, credit or other financial checks on you, ensuring safe working practices, monitoring, and managing staff access to systems and facilities, staff absences, return to work procedures, administration, and assessments.
The Lawful Basis by Which We Process Your Personal Data:
- Your consent – By accepting the terms of this Privacy Policy, you give Good Life your express, freely given consent to process any of your personal data in accordance with the terms of this policy. You may withdraw your consent given at any time by contacting [email protected];
- Other lawful grounds – Good Life may also process your personal data in any circumstances where such processing is necessary;
- In order to perform any agreement between us (including pursuant to our Website Terms and Conditions or for us to fulfil prize delivery to you in respect of a promotion which you have entered);
- To comply with any applicable law or regulation; or
- For the purposes of the legitimate interests pursued by us or third parties. These legitimate interests include the purposes identified above but also include other general commercial interests and our internal administrative purposes.
Accuracy and Relevance:
We will seek to ensure that personal data we process is accurate, adequate, relevant, and not excessive, given the purpose for which it was obtained. We will not process your personal data obtained for one purpose for any other unconnected purpose unless you have agreed to this, or it would be reasonable to expect you to consent.
Sharing Personal Information with Third Parties:
We will not share any of your personal information with third parties except as set out within this Privacy Policy. We may share personal information with payment providers to process your payment for membership or entry into a promotion on the Website. From time to time, we will also need to share personal data with the following types of third-party service providers who we engage to provide services which facilitate our business and who may need to process your personal data to the extent necessary to provide those services:
- email service providers;
- Content management solutions;
- web analytics services such as Google analytics;
- professional service providers, such as marketing agencies, advertising partners and website hosts;
- logistics companies;
- address verification services;
- promotion management, fulfilment and verification services;
- integration platform providers;
- other third parties approved by you, such as social media sites, or share content via or third parties who administer any promotion or surveys on our behalf which you voluntarily partake in; and
- any similar or replacement third parties from time to time.
We will always ensure that we only provide personal data that is necessary for the service being provided and they are prohibited from using any of this personal data for any other purpose.
We seek to ensure that any third party engaged by us who processes your personal data has policies and procedures in place to ensure compliance with the Data Protection Legislation. Unless otherwise disclosed to you from time to time, we will remain the data controller in respect of your personal data even though third parties may be engaged as data processors.
We may share your personal information with third parties where we are required to do so by law or regulation (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws, our Website Terms of Use, any competition terms & conditions, or threaten the rights, property, or safety of Good Life, our users, or others).
Links to Third Party Sites:
Our Website may link or redirect to other websites. If you access such third-party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies or levels of privacy compliance of any website operated by any third party.
Articles on this site may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How Long We Retain Your Personal Data:
We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you register on our Website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your email address).
We will retain certain of your personal data for only as long as is reasonably necessary taking into consideration factors such as:
We have no active process in place in terms of removing, disposing or archiving marketing data. We should consider this, and be up front that we retain for up to 4 years, depending on the level of customer engagement with services provided
- our need to perform any agreements between you and us (including prize fulfilment);
- our need to answer any queries or resolve any problems you may have;
- your continued consent to receive marketing and other emails and communications from us (if any);
- our continued provision of our services to you; and
- our need to comply with legal requirements (e.g. relating to record keeping).
If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it (e.g. to fulfil any outstanding prize fulfilment, resolve disputes, or as is permitted by law or regulation).
How We Protect Your Personal Data:
We are committed to protecting the privacy and confidentiality of your personal data. For as long as we do store your personal data, we will follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. Good Life has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by us is stored in secure operating environments that are not available to the public. We maintain information behind a firewall-protected server. Other physical, electronic and procedural safeguards we use include:
- secure back ups
- access controls and compliant confidential waste disposal
- security passwords and two-factor authentications
- security testing
Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any personal data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials. We recommend you keep them safe and your devices protected from unauthorised access.
We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.
Marketing to You:
As a member or potential member, we may send you marketing information about our promotions and services, but we will only do so when we have your consent or where we have a legitimate interest in doing so and where this is reasonable and proportionate. Our marketing strategy includes promotional materials, text messages, phone calls and emails. You have the right to unsubscribe from marketing and other promotional materials/emails at any time by clicking on the unsubscribe button at the bottom of the email, opting out using the link in the SMS or letting a member of our team know.
What Rights You Have Over Your Personal Data:
If you entered into a promotion, you may be able to access certain privacy rights. The rights depend on our reason for processing your personal information and the requirements of applicable law. Specifically, you can request the following, but these may only be available under certain conditions:
- the right to receive an exported file of your personal data held by us;
- the right to correct any inaccurate or incomplete personal data held by us;
- the right to request that we erase the personal data we hold about you;
- the right to request that we restrict the processing of your personal data;
- the right to revoke consent from us processing personal information where positive consent is required. Depending on where you are located, you may also have the right to request deletion of personal data that was processed based on your consent, or the right to know the consequences of revoking your consent.
- the right to have your personal data transferred to another organisations or directly to you;
- the right to object to the processing of your personal data by us;
- the right to complain; and
the right to opt out of sales and sharing of personal information. We do not sell any personal information to third parties. In the event that we disclose your personal information to third parties for their marketing purposes, you may have the right to opt out of that disclosure. You may also have the right to request further information about the disclosure of your personal information for those third parties’ marketing purposes, such as the contact information of those parties, once per calendar year.
If you make a request, we will have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address:
Questions and Complaints:
For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance via email at [email protected]
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues, which in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk)
Data Policy:
Our data policy is available at: https://goodlifeplus.co.uk/data-policy/
Cookie Policy
What are Cookies?
We use cookies and similar technologies, (“Cookies”) to personalise and improve your customer experience as you use our website. Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our website, and to improve your customer experience. Cookies can also be used help us determine visiting patterns and to detect fraudulent activity or to prevent security breaches and so we may record information about your device within the cookie. We make use of compliant cookie banners to be transparent and allow you to make choices about the cookies we use.
If we are using non-essential cookies on our website, we will always gain your consent before these cookies are enabled. Our Cookie Policy and Cookie Banner have more information on this.
If you disable or refuse non-essential Cookies, you will be able to use the Website, but you cannot disable the essential cookies we need to make the Website operate correctly. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access Cookies.
Examples of Cookies we use include:
- If you have an account and you log in to this Website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Types and Use of Cookies by the Website:
The table below explains the Cookies we may use and why.
| Forms Authentication Cookies | The Forms Authentication Cookie is used to determine if a user is authenticated. Forms authentication uses an encrypted authentication ticket that is created when a user logs on to a site and then it tracks the user throughout the site. |
| Google Analytics Cookies | These cookies are used to collect information about how visitors use our Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site and the pages they visited. |
| Essential cookies | These cookies allow you to use the basic functionality of our website. For example, browsing our competitions and promotions and checking your account information. |
| Performance cookies | They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience. |
| Functionality cookies | They allow us to provide additional functionalities to the website and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your experience. |
| Targeting cookies | We also use cookies to track visitors’ interest in our services. We may use this to understand what most appeals to our users so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with service recommendations. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an “i” icon that provides more information from each advertising network and instructions on how to opt out. |
To find out more about cookies including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org/manage-cookies
Third-Party Privacy Policies and Other Websites:
Clicking on links on our website may take you to a third-party website. At the point you enter the third-party website, the privacy and cookie policy of the third party will apply to all information that you provide. It is important at that point to read that third party’s privacy and cookie policy as we do not accept any responsibility or liability for websites of other organisations.
Changes to our Privacy Policy:
We may update this Privacy Policy from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Policy. Changes to this Privacy Policy will be effective once they are posted on our website unless otherwise indicated. We may choose to notify you by email to the email address in our records.