Website Terms of Use
This document incorporating our Website Terms and Conditions, Privacy Policy and Cookie Policy sets out the Terms of Use on which we will offer competitions and promotions on our website www.goodlifeplus.co.uk. Please read these Terms of Use carefully before entering into any competition or promotion on this Website. You should understand that by entering a competition or promotion, you agree to be bound by these Website Terms of Use as well as the specific competition terms & conditions and any other specific rules which may apply from time-to-time to any such competition or promotion.
These Terms of Use are subject to change at any time, and it is your responsibility to check back regularly before entering a competition or promotion in case there are any changes. By continuing to use the Website, you are agreeing to abide by all the Website Terms of Use set out in this document.
Website Terms and Conditions
Who we are
GL Membership LTD(“Good Life”, “we”, “us”) incorporated in England & Wales (company number 13627921), 6 Heddon Street, London, England, W1B 4BT. To contact us, please email [email protected]
Availability and Your Status
This Promotion is open to residents of Great Britain aged 18 or over excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.
By entering a competition through our Website, you promise that:
(a) You are a legal resident of Great Britain and legally capable of entering into binding contracts;
(b) You are at least 18 years of age or older;
(c) The information you provide upon entry into a competition is complete and accurate.
Nothing in these Terms of Use will affect your legal rights as a consumer.
Copyright
All rights, including copyright and all other intellectual property rights, in the content of the Website are owned, licensed to or controlled for these purposes by Good Life. In accessing our Website, you agree to do so for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of our Website for any purpose whatsoever without our prior permission.
Accessing the Website
To the fullest extent permitted by law, we will have no liability to you for failure to deliver content on the Website, any downtime on the Website or any failure or delay in receiving and/or process an entry into a competition on the Website that is caused by any event or circumstance beyond our reasonable control. The Website may be unavailable from time to time due to maintenance or malfunction of computer equipment or for various other reasons. Good Life assumes no responsibility for any inability to access the Website, nor for delays, interruptions, errors, defects, omissions or deletions users may experience. If the need arises, we may suspend access to the Website at any time or close it indefinitely. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use, and that they comply with them.
Further, Good Life does not warrant that the availability of the Website or the functions or material contained on the Website or any third-party hyperlinked website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes them available will be free of viruses or other potentially harmful components.
Though it is our intention to provide accurate and useful information on our Website, we acknowledge that errors may appear from time to time. Good Life, our information providers and any third parties who may have contributed to the Website make no promises as to the reliability, accuracy, timeliness, usefulness or completeness of any information on the Website.
Charges
There is no charge to use the Website. However, your internet service provider may impose charges for you to have access to the amount of bandwidth required to use the Website. In addition, when accessing the Website from a mobile device there may be additional network charges according to your contract.
Governing Law
Contracts between you and us will be governed by English law.
Customers who enter any of our draws, through a membership, partner, online entry, or a postal entry are eligible to win a small prize. The prize/reward is completely free of charge, non-refundable, cannot be exchanged for a cash alternative, and T&Cs to each specific prize apply. Small prizes range from free entries to rewards at UK retail chains. Full Terms & Conditions are accessible during the prize redemption process.
Complaints policy
Submitting a Complaint
At Good Life Plus, we are committed to resolving any concerns in a transparent and accessible manner. If you wish to make a complaint, please email [email protected] with the subject line “Official Complaint.” Alternatively, you can write to us at:
Good Life Plus Complaints Team
Unit G & H, Mill Brook Road, BR5 3TX
If you require assistance in submitting your complaint, or need the information in an alternative format (e.g., large print or audio), please contact us at 02031461890 and we will be happy to help.
Our Complaints Process
- Acknowledgment: We will acknowledge receipt of your complaint within 5 working days.
- Investigation: Your complaint will be investigated thoroughly and fairly, with the aim of resolving it promptly.
- Response: We will provide a full written response within 30 days of acknowledging your complaint.
Internal Review
If you are not satisfied with our initial response, you may request an internal review by contacting us again. This review will be conducted by a senior member of our team to ensure a fresh perspective and thorough consideration.
Escalating Your Complaint
If your complaint relates to fundraising activities at Good Life Plus and you remain dissatisfied after our internal review, you can escalate it to the Fundraising Regulator. They can independently review your concerns and provide further guidance. You can contact the Fundraising Regulator at:
Website: fundraisingregulator.org.uk
Email: [email protected]
Phone: 0300 999 3407
We are committed to handling your complaint fairly and learning from any issues raised to improve our services.